• Policy Overview: Giorgi Carpi, operated by REVAINUE RETAIL PRIVATE LIMITED, believes in helping customers wherever possible and follows a fair and transparent cancellation and refund policy.
  • Cancellation Timeframe: Cancellation requests will be accepted only if made within 3 days of placing the order. Requests may not be accepted if the order has already been processed, customized, or shared with production teams.
  • Orders in Production or Shipping: Orders that have already moved into production or shipping stages may not be eligible for cancellation. Customers will be informed if cancellation is not possible.
  • Customized or Non-Cancellable Items: Certain products or services may not be eligible for cancellation due to their nature or customization. Such details, if applicable, will be communicated at the time of order.
  • Damaged or Defective Products: If a customer receives a damaged or defective product, the issue must be reported to customer support within 5 days of delivery. The request will be reviewed after verification.
  • Product Not as Expected: If the product received is significantly different from what was shown on the website, the customer must notify us within 5 days of receiving the product. The concern will be reviewed and an appropriate decision will be taken.
  • Quality-Related Complaints: In case of quality-related complaints, a replacement or refund may be offered after internal verification. The final decision will be made by Giorgi Carpi based on the assessment.
  • Manufacturer Warranty: Products that come with a manufacturer’s warranty must be addressed directly with the manufacturer as per their warranty terms.
  • Refund Processing Time: Once a refund is approved, the amount will be processed within 7–10 working days. Refunds will be issued to the original mode of payment.
  • Right to Decision: Giorgi Carpi reserves the right to approve or reject any cancellation or refund request based on the product type, customization status, and order stage.
  • Contact for Support: For cancellation or refund-related queries, customers can contact us at support@revainueretail.com.